Refunds & cancellations

Scope

These terms apply to professional engagements described on this site: financial analytics review, audit evidence tracking, internal control walkthroughs, and year-end close support. They do not cover products, software licences, or physical goods, which we do not sell.

Deposits

Fixed-fee engagements typically require a 30% deposit to reserve the start week. Daily or weekly support may invoice in arrears without a deposit, as stated in the engagement letter.

Cancellation by you

If you cancel more than 14 days before the agreed start date, the deposit is refundable minus a NT$3,000 administration fee. Cancellations inside 14 days forfeit the deposit, because calendar space is hard to refill during close season.

Rescheduling

One reschedule with at least 7 days’ notice is usually accepted at no extra fee, subject to availability. Further moves may require a new outline and fee.

Work already started

Once document intake or analytics have begun, fees for time incurred are payable. Any unused deposit balance after deducting incurred time may be refunded. Partial deliverables already shared remain billable.

No-shows

Missed on-site days without 24 hours’ notice are charged at the daily rate stated in the letter. Remote calls missed without notice may be billed at a half-day minimum.

Non-refundable items

Third-party filing fees (if any), pre-approved travel already booked at your request, and completed walkthrough documentation are non-refundable.

Refund process & timing

Email hello@netanalytix.digital with your engagement reference and reason. Approved refunds are processed within 14 business days to the original payment method where possible.

Our cancellations

If we must cancel for reasons within our control, you receive a full refund of amounts paid for undelivered work, or a reschedule at your option.

Contact

+88665998863 · No.19,Lane195,ChungShanRoadHsinShihHsiangTainanTaiwan(China)